criptomerkado

Terms and Conditions

Our terms and conditions

Below you will find the terms of use that apply to any official distribution of the Criptomerkado application (Web, Mobile, Desktop). In addition to the "Terms of use", there are the "Terms of purchase and sale", "Terms of deposits and withdrawals" and our "Privacy policies".

P2P is a platform for crypto exchanges in custody with fiat currencies from many countries. Orders, which can be fully or partially managed with previously verified users.

About the application

Criptomerkado is an online service operated by Inversiones Capa7. Criptomerkado ”,“ we ”,“ our ”,“ the application ”). The application enables natural and legal persons to exchange (buy and sell) cryptocurrencies directly with each other.

These terms of use apply to all use of the application and form a legal agreement between you and Criptomerkado.

By using the application, you are confirming that you understand and accept (and are able to understand and accept) the "terms of use", "terms of purchase and sale", "terms of deposits and withdrawals" and our "privacy policies". In addition to agreeing to abide by these.

We may make changes to the terms from time to time. If you are not happy with any modification, you should stop using the application. If you continue to use the application, this means that you accept the modification of the terms. We will notify you of key changes, however you should review all terms often to ensure that you are aware of any changes.

Criptomerkado is a service that allows its users to find other users interested in exchanging cryptocurrencies for local currency and vice versa. We do not facilitate the exchange of fiat currencies for digital currency and we do not provide digital currency exchange services.

Local legislation

The services provided by Criptomerkado and its users may not be legally permitted in some jurisdictions. By visiting the Criptomerkado app, you are confirming that using the services provided by Criptomerkado would not violate your local laws. Please confirm that you are complying with all the rules of your local legislation at all times when using the application.

Nothing in the Cryptomerkado app is intended to constitute legal or financial advice. The information in Cryptomerkado, as well as the publication and display of any type of information in the application, should not be construed as, and you should not rely on it for legal, financial or tax advice under any circumstances. Nothing in the Cryptocurrency app should be used as a substitute for the advice of a competent legal entity.

Criptomerkado recommends that its users seek independent legal advice in relation to the use of any services that we provide.

Services pay

Module attached to P2P which allows you to pay for services and telephone recharges in a specific country automatically.

Calculator

Web in which you can calculate amounts in fiat currency and crypto assets at the market depth rate depending on the exchange. Critomerkado is not responsible for the calculations expressed on the web.

Chat Online

Within our platform there will be a chat enabled with live and direct personnel, or where you can send a ticket to help you and advise you on any doubt or question you have. By chat we will only ask for the full name, email and telephone number, confidential user information such as passwords, wallets, etc. will not be received or sent. The chat channel is for online help and questions only.

Chat hours are from 8:00 am to 7:00 pm, Monday through Thursday, Friday and Sunday from 8:00 am to 5:30 pm. UTC-04.

Support

Any question, doubt, problem, suggestions, listing interests or other, must be channeled by mail, sending an email to support@criptomerkado.com, for security, the mail must be sent from the account holder email. The response time is approximately 48 hours. It will depend on the number of incoming requests.

Chat hours are from 8:00 am to 7:00 pm, Monday through Thursday, Friday and Sunday from 8:00 am to 5:30 pm. UTC-04.

Add cryptocurrencies to P2P

It has a cost of 0.04 BTC and can be exchanged with any fiat currency.

Add fiat currency

It will have no additional cost, cryptocurrency must add the payment methods.

Add fiat currency service to P2P

Listar la cripto de moneda para el pago de servicios tiene un costo adicional de 0.01 BTC, y debe haber 3 vendedores de mínimo de saldo fiat.

Add cryptocurrency to the Freelancer

Price to be defined.

Add crypto currency to the payment gateway

Price to be defined.

Add cryptocurrency to depth of market calculator by exchange

Price to be defined.

Add cryptocurrency to the Market (online stores, purchase and sale of products and services)

Price to be defined.

Add cryptocurrency to the Market (online stores, purchase and sale of products and services)

Price to be defined.

Add fiat currency service

It has an additional cost of 0.01 BTC, and there must be 3 minimum sellers to start creating orders.

Cryptocurrency removal

If the coin has no trades for 30 days in a row, it will be removed. The cost of the listing will not be refunded.

Registry

Must be 18 years or older.

Mandatory Verification

The user when registering must do so with a valid email and phone number, and must verify both, and can make exchanges with users without KYC.

KYC verification

You must send a photo of an identity document (card, ID, passport, driver's license) that includes a photo, a selfie with the identity document and a piece of paper where you write “I Like cryptomerkado”, the current date and your registration email. Electricity receipt or service payment, certifying the address placed in the profile. Once these documents are verified and they are legitimate, the user will have KYC validation and will be able to exchange more securely with already validated users.

ALM

Policy against money laundering (AML, Anti-Money Laundering). Money laundering consists of camouflaging an illegal source of funds, turning it into cash or apparently legitimate investments.

Cryptomerkado adheres to the following policies:

  • - Do not establish business relationships with criminals and / or terrorists.
  • - Do not process transactions that come from criminal and / or terrorist activities.
  • - Not facilitate any transaction related to criminal and / or terrorist activities.

Payment methods

All users to be able to make exchanges must add their payment methods correctly and without errors, you can add as many methods as you accept. And all must belong to the user, and must be verified at any time. The use of third party payment methods is prohibited.

Main Wallet

Criptomerkado will make custody of authorized, listed and active cryptos, which can be deposited and withdrawn when desired, respecting the respective confirmations and commissions.

P2P wallet

From this wallet you can have the balance for exchanges, to buy and sell. It will show the total balance, balance on active orders in exchanges and the available balance.

Fiat Service wallet

Balance in fiat currency, obtained in the purchase of fiat service used exclusively for payment of services. Balance is non-refundable.

Deposit

You can deposit the listed, available and active crypto / token. Every time you want to deposit, you must make sure that the deposit address is the one expressed in the system wallet. The deposit address can change at any time without prior notice. If you deposit to a crypto wallet when the crypto / token is not active or you deposit to an old address or not expressed on the web, we will not be responsible for the deposit. The amount will be available once the minimum number of confirmations has ended. See tables of confirmations and commissions.

Withdraw

You can withdraw your available balance in your main wallet and you can withdraw to any wallet external to cryptocurrency. When withdrawing be sure to withdraw to the correct direction. We are not responsible for your funds if you enter an incorrect address when withdrawing. All withdrawals generate commissions:

See commission table.

Transfer Main Wallet to P2P Wallet

This action is done to be able to move your balance from the main wallet to the P2P wallet, see table of values.

Transfer P2P Wallet to Main Wallet

This action is done to move the funds from your P2P wallet to the main wallet and they can be withdrawn.

Purchase Orders

It is the placement of authorization for the purchase of cryptocurrencies by fiat currency, it must have a verified payment method, and it must guarantee that when initiating an exchange, the balance in fiat currency must be available for shipment. Canceled exchanges affect your reputation.

Sales orders

It is the placement of authorization for the sale of cryptocurrency for fiat currency, this balance in crypto will be blocked by cryptocurrency until the end of a total or partial exchange or cancel the order, and you must have a verified payment method. Trade canceled affects your reputation.

Service Orders

It is the placement of authorization to exchange crypto currency for fiat currency, this order will be placed by authorized sellers, the balance in fiat will be blocked until the end or cancellation of an exchange, and it is not possible to partially exchange.

Cancel Orders

An order can be canceled at any time as long as you do not have an active exchange, the blocked balances will be released.

Order Limits

All orders have minimum and maximum limits in cryptocurrency, the user must place the price in fiat currency that they want, and the system calculates the commissions corresponding to the order.

Orders without KYC

User without KYC verification can create orders and trade with users without KYC. All operations carried out are under the responsibility of the users in question and not of cryptocurrency.

Orders with KYC

User with KYC verification can create orders and trade with users with KYC and without KYC. Any operation carried out with users without KYC is under the responsibility of the user and not cryptocurrency, we recommend creating orders and exchanges with KYC.

Exchanges

It is the action of buying or selling a cryptocurrency order for fiat currency, total or partial, the user who created the order will be notified by SMS to finalize the exchange. A screen will open where the exchange details will be reported and you will be able to chat with the user who placed the order, we recommend not sending payments until you have contact with the other user, and both can finalize the exchange. Trading outside of cryptocurrency is prohibited. Cryptomerkado does not guarantee any external operation. It is prohibited to lower or raise the price in fiat currency for a crypto in an ongoing exchange, the user must cancel the order and create a new one with the new price previously agreed upon.

Cancel Exchanges

An exchange can be canceled if and only if the payments in fiat have not been sent or have been received depending on the operation. Once a payment has been sent and the “sent” fiat payment button has been pressed it is not possible to cancel an exchange, and the exchange must end.

Quantity of exchanges

It is the sum of positive exchanges that a user has completed. The more exchanges a user has, the higher the reputation he will have. Cryptomerkado after its verification will be able to migrate the number of exchanges that it has on other P2P platforms.

Trade limits

A user can have a maximum of two exchanges active at the same time, he cannot create another exchange until an exchange in progress has finished.

Timeline of exchanges

It will show a timeline where the status of an exchange is expressed.

Disputes

It can be created by the user who started the exchange and the one who created the order, and the option will be enabled once the fiat payment has been sent, and a dispute can no longer be created at the end of an exchange. Both users must explain the reason for the dispute. Cryptomerkado analysts will review the explanation, chat conversation, and if necessary, cryptomerkado will remotely request to enter bank accounts to verify payments sent and / or received and both users must agree to this condition. After the review cryptomerkado will issue a result in this regard. While there is a dispute, both users will be blocked and will not be able to perform any other operation until the dispute is resolved.

Chat

It will be enabled when creating an exchange so that both people can chat. From the chat you must send the respective payment vouchers in image format, forbidden to send links or image print url, it may affect you in case of dispute, the chat will be disabled after 2 hours once the exchange is finished, the chat will not can be removed.

Service recharge

With the fiat balance obtained in trade service with the crypto exchange for fiat balance, the user can pay for their available services. Cryptomerkado does not charge a commission to pay for services. The payment of services depends on a third party, the cryptocurrency is not responsible if any payment was not made correctly. In case of having a problem with the service payment, you must send a ticket to support.

Fiat Balance Seller

Only people authorized by cryptocurrency may have the option of creating fiat currency orders for crypto, the seller must pay in fiat balance the amount to be recharged and also the balance of commissions in crypto currency. The Seller may speculate the cost of crypto for fiat currency for the payment of services.

Ban

A user who does not comply with our conditions, user who uses incorrect languages, user who has not verified mail, telephone, payment methods, user in dispute, user who tries to change his profile data continuously, user who uses cryptocurrency in a way misused, user with many disputes, users with a bad reputation, user with many failed KYC verification attempts. User in this status will not be able to do any operation until any problem is resolved.

Notifications

When registering, every user must approve in the internet browser to receive notifications. You will receive notifications when creating an order, when an exchange starts, when paying for a service, you will receive an SMS when they initiate an exchange of any placed order.

Commissions

See commission table

Go to the Commissions table.

Conditions and restrictions

Unclaimed property

If a user does not make operations for 360 consecutive days and does not withdraw his balance in crypto, the account will be banned, the user must contact the support department.

Prices

Every user has the right to speculate on the prices they want to place their cryptos.

Suspension

Criptomerkado reserves the rights to the termination of an account.

Termination

Criptomerkado reserves the rights to the suspension of an account.

Business risks

Participating in trading can be risky, especially if you participate in margin trading or use any other sophisticated trading options. Do not use Cryptocurrency if you do not understand these risks.

Internet transmission risks.

You acknowledge that there are risks associated with using an Internet-based business system, including, but not limited to, failure of hardware, software, and Internet connections. You acknowledge that Cryptomerkado will not be responsible for communication failures, interruptions, errors, distortions, or delays that you may experience while operating through the Services, regardless of the cause.

Number of Cryptocurrency accounts

Cryptomerkado may, in its sole discretion, limit the number of Cryptomerkado Accounts that you may have, maintain or acquire.

Cryptomerkado account information and security

To participate in any trade through the Services, you must create a Cryptocurrency Account and provide the requested information. When you create a cryptocurrency account, you agree:

  • - Create a strong password that you don't use for any other website or online service
  • - Provide accurate and truthful information
  • - Maintain and immediately update your Cryptocurrency Account information
  • - Maintain the security of your Criptomerkado Account by protecting your password and restricting access to your Criptomerkado Account
  • - Notify us immediately if you discover or suspect any security breach related to your Crypto Account
  • - Assume responsibility for all activities that occur in your Criptomerkado Account and accept all risks of any authorized or unauthorized access to your Criptomerkado Account, to the maximum extent permitted by law.

Other important legal terms

There are important legal terms that are provided below in the full Terms of Service, including your indemnification responsibilities, our limitation of liability and warranty disclaimers, and your agreement to arbitrate most disputes. Please take the time to read these terms carefully. You can always contact us via support if you have any questions

Eligibility

Cryptomerkado may not make the Services available in all markets and jurisdictions, and may restrict or prohibit the use of the Services from foreign jurisdictions ("Restricted Locations"). If you are registering to use the Services on behalf of a legal entity, you represent and warrant that (i) such legal entity is properly organized and validly exists under the applicable laws of your organization's jurisdiction; and (ii) you are duly authorized by said legal entity to act on its behalf.

Furthermore, you declare and warrant that:

  • - You are of legal age to enter into a binding contract (at least 18 years old.)
  • - They have not been previously suspended or removed from the use of our Services
  • - Have full power and authority to enter into this agreement and, by doing so, you will not violate any other agreement to which you are a party
  • - Are not located in, under the control of, or a citizen or resident of (i) any Restricted Location, or (ii) any country to which the United States has seized goods or services
  • - They are not identified as a "Specially Designated National"
  • - They are not included on the Department of Commerce Denied Persons List
  • - You will not use our Services if any applicable law in your country prohibits you from doing so in accordance with these Terms.

Conditions and restrictions

We may, at any time and in our sole discretion, reject any transaction submitted through the Services, impose limits on the transaction amount allowed through the Services, or impose any other conditions or restrictions on your use of the Services without prior notice. For example, we may limit the number of open orders that you can set through the Services or we may restrict transactions from certain locations.

Independent relationship

You acknowledge and agree that:

  • Cryptomerkado does not act as your broker, intermediary, agent or advisor or in any fiduciary capacity
  • No communication or information provided by Cryptomerkado will be considered or construed as advice.

Electronic notices

Hardware and software requirements

To access and retain Electronic Communications, you will need a computer with an Internet connection that has an up-to-date web browser with cookies enabled and 128-bit encryption. You will also need to have a valid email address on file with Cryptomerkado and have enough storage space to save past communications or a printer installed to print them.

Withdrawal of consent

You can withdraw your consent to receive electronic Communications by submitting a withdrawal notice to support. If you reject or withdraw your consent to receive electronic Communications, Cryptomerkado may suspend or terminate your use of the Services.

Contact information update

It is your responsibility to keep your email address and / or mobile phone number up to date with Criptomerkado so that Criptomerkado can communicate with you electronically. You understand and agree that if Criptomerkado sends you an Electronic Communication, but you do not receive it because your email address or mobile phone number on file is incorrect, out of date, blocked by your service provider or you cannot receive electronic Communications. Criptomerkado will be deemed to have provided you with the Communication. Please note that if you use a spam filter that blocks or redirects emails from senders that are not listed in your email address book, you must add Cryptomerkado to your email address book in order to receive Communications from you. We send. You can update your email address, mobile phone number, or postal address at any time by logging into your Cryptocurrency account or submitting such information.

Feedback

We will own the exclusive rights, including all intellectual property rights, to any comments, suggestions, ideas, or other information or materials related to Cryptocurrency or our Services that you provide, whether by email, posting through our Services, or otherwise ("Comments"). Any comments you submit are not confidential and will become the exclusive property of Cryptocurrency. We will be entitled to the unrestricted use and dissemination of such Comments for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You waive any rights you may have in the Comments (including copyright or moral rights). Please do not send us Feedback if you expect to be paid or wish to continue to own or claim rights to it; Your idea may be great, but we may have already had the same or similar idea and we don't want disputes. We also have the right to disclose your identity to any third party who claims that any content posted by you constitutes a violation of their intellectual property rights or their right to privacy. We have the right to remove any post you make on our website if, in our opinion, your post does not meet the content standards set out in this section.

Copyrights and other intellectual property rights

Unless we state otherwise, all copyright and other intellectual property rights in all content and other materials included on our website or provided in connection with the Services, including but not limited to the Cryptocurrency logo and all designs, texts, graphics and images. , the information, data, software, sound files, other files, and the selection and arrangement thereof (collectively, "Criptomerkado Materials") are the exclusive property of Criptomerkado or our licensors or suppliers and are protected by the US and international copyright laws and other intellectual property rights laws.

We hereby grant you a limited, non-exclusive, and non-sublicensable license to access and use the Cryptomerkado Materials for your personal or internal business use. Such license is subject to these Terms and does not permit (a) any resale of the Cryptomerkado Materials; (b) the distribution, public presentation or public display of any Payment Material; (c) modify or make any derivative use of the Payment Materials, or any part thereof; or (d) any use of the Cryptomerkado Materials other than for its intended purpose. The license granted under this Section will automatically terminate if we suspend or terminate your access to the Services.

Trademarks

"Criptomerkado", the Criptomerkado logo and any other Criptomerkado product or service names, logos or slogans that may appear on our Services are trademarks of Criptomerkado, in the United States and other countries, they may not be copied, imitated or used, in whole or in part, without our prior written permission. You may not use any Cryptocurrency trademark, product or service name without our prior written permission, including, without limitation, any meta tags or other "hidden text" that uses any Crypto Market brand, product or service name. In addition, the appearance of our Services, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and / or trade dress of Cryptomerkercado and may not be copied, imitated or used, in in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned throughout our Services are the property of their respective owners. Reference to any product, service, process, or other information, by name, trademark, manufacturer, supplier, or otherwise, does not constitute or imply our endorsement, sponsorship, or recommendation.

Third party content

By using our Services, you may view content provided by third parties, including links to third-party web pages, including but not limited to Facebook and Twitter links ("Third Party Content"). We do not control, endorse or adopt any Third Party Content and will have no responsibility for Third Party Content, including but not limited to material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable. Furthermore, your business dealings or correspondence with such third parties are solely between you and the third parties. We are not responsible for any loss or damage of any kind incurred as a result of such dealings, and you understand that your use of Third Party Content and your interactions with third parties is at your own risk.

Suspension of services

We may, at our sole discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any part of our Services.

Disclaimer of warranties

EXCEPT AS EXPRESSLY PROVIDED TO THE OTHERWISE IN WRITING, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE EXPRESSLY DISCLAIM, AND YOU DISCLAIM, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-PURPOSE OF THE SERVICE, AND CONTENT MATERIALS CONTAINED IN IT.

YOU ACKNOWLEDGE THAT THE INFORMATION YOU STORE OR TRANSFER THROUGH OUR SERVICES MAY BE IRREPARALLY LOST OR DAMAGED OR TEMPORARILY UNAVAILABLE DUE TO A VARIETY OF CAUSES, INCLUDING BUGS IN SOFTWARE PROVIDERS OR INTERNAL PROVIDER PROVIDERS, CHANGES IN INTERNAL PROVIDERS OR PROVIDERS. , DDOS ATTACKS, SCHEDULED OR NON-SCHEDULED MAINTENANCE, OR OTHER CAUSES WITHIN OR BEYOND OUR CONTROL. YOU ARE SOLELY RESPONSIBLE FOR BACKING UP AND KEEPING DUPLICATE COPIES OF ANY INFORMATION THAT YOU STORE OR TRANSFER THROUGH OUR SERVICES.

Some jurisdictions do not allow disclaimer of terms implied by consumer contracts, so some or all of the disclaimers in this section may not apply to you.

Limitation of liability

UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL OUR DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, WITHOUT LIMITATION OF ANY KIND, BUT NOT LIMITED TO, BUT NOT LIMITED TO, OF PROFIT OR LOSS OF DATA, WHETHER IN AN ACTION BY CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING FROM OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE OUR SERVICES OR THE PAYMENT OF MATERIALS, INCLUDING WITHOUT LIMITATION ANY DAMAGE CAUSED OR THE RESULT OF ANY USER'S CONFIDENCE IN ANY INFORMATION OBTAINED FROM Cryptomerkercado, OR THAT RESULTS FROM ERRORS, OMISSIONS, INTERRUPTIONS, DELETE OF FILES, ELECTRONIC TRANSMISSIONS, OR MAIL ERRORS. , DELAYS OR ANY FAILURE TO PERFORM, WHETHER OR NOT THE RESULT OF AN EVENT OF FORCE MAJEURE, COMMUNICATION FAILURE, THEFT, DESTRUCTION, OR NO AUT ORIZED TO THE RECORDS, PROGRAMS OR SERVICES OF Cryptomerkercado.

Indemnity

You agree to defend, indemnify and hold Criptomerkado (and each of our officers, directors, members, employees, agents and affiliates) harmless from any claim, demand, action, damage, loss, cost or expense, including, but not limited to, the reasonable attorneys' fees. , arising from or related to:

  • - Your use or conduct in connection with our Services.
  • - Any feedback you provide.
  • - Your violation of these Terms or your violation of any rights of any other person or entity. If you are obligated to indemnify us, we will have the right, in our sole discretion, to control any action or procedure (at our expense) and determine if we wish to resolve it.

Build the future of payments with us

Send us a message to our support email: soporte@criptomerkado.com

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